Tokens refund

[dejv07]

Hello, couple days ago my account with nickname dejv07 was banned, today i buy tokens from others accounts but i Didn't know that i have ban on my credit card so after purchase tokens from this new accounts i receive info my account is banned, so if i never can use this tokens what i buyed today, can i get a refund them, nicknames on this accounts was dejv9888 and wayne9888

 

[dejv07]

@punker barbie can you help me ? I just want a refund

 

[Wuggie]

They do not refund tokens bought like this..

if you get banned it is you as a person, not an account that gets banned, it's all in the rules one agree to when signing up, the only way to solve this, is to get your original ban resolved and lifted if possible, else all tokens are lost

 

[dejv07]

So i dont get why they take my money... There was no info about you lost money after buy from new account...

 

[dejv07]

It should be no way to buy tokens from new accounts if they ban your Credit card,

 

[Slapstick]

They do not refund tokens bought like this..

if you get banned it is you as a person, not an account that gets banned, it's all in the rules one agree to when signing up, the only way to solve this, is to get your original ban resolved and lifted if possible, else all tokens are lost

I kind of agree with the OP here; if he was banned he should not have been allowed to buy more tokens. Allowing him to buy tokens after a ban is borderline fraud on CB's part.

@dejv07 Have you checked your credit card balance? Did the transaction go through? Have you contacted CB's billing department and/or opened a support ticket? Those are the first steps. I would dispute the charge is CB is unwilling to refund your money.

 

[bamdicted]

If OP signed up to the new account using a different email, or no email, CB would not have known it was a banned user. Not until he purchased tokens from a CC that was associated with the banned account.

 

[Wuggie]

Under termination in the Terms and conditions:

and if you do not want to read that, it states they can ban you for whatever they want, even without reason..

in theory, if you log into any of your accounts, any tokens you would have is still there, they are still attached to the account.. you just can't use the account right now, so they sold you a product, you got the product, but you got banned from the platform and should not be there unless you get things resolved with support

 

[Slapstick]

If OP signed up to the new account using a different email, or no email, CB would not have known it was a banned user. Not until he purchased tokens from a CC that was associated with the banned account.

You don't know that the OP signed up with a new account. I have multiple accounts that are associated with the same credit card. If one account gets banned then I should not be able to use another account to purchase tokens with the same card. Even if the OP did sign up with a new account as soon as they attempt to buy tokens with the same card the transaction should be declined.

Under termination in the Terms and conditions:
View attachment 99675
and if you do not want to read that, it states they can ban you for whatever they want, even without reason..

in theory, if you log into any of your accounts, any tokens you would have is still there, they are still attached to the account.. you just can't use the account right now, so they sold you a product, you got the product, but you got banned from the platform and should not be there unless you get things resolved with support

I am not arguing with CB's right to ban people for whatever reason they want, only the fact they sold the user tokens after they banned them. If CB has no intention of providing the service they should not be selling the tokens. If I go to a restaurant and order a meal and the restaurant then asks me to leave I am under no obligation to pay for a meal I did not receive, and if I've prepaid for the meal I am well within my rights to dispute the charge and get a refund.

 

[bamdicted]

You don't know that the OP signed up with a new account. I have multiple accounts that are associated with the same credit card. If one account gets banned then I should not be able to use another account to purchase tokens with the same card. Even if the OP did sign up with a new account as soon as they attempt to buy tokens with the same card the transaction should be declined.

You are right, I don't know, but this is how he worded it:

but i Didn't know that i have ban on my credit card so after purchase tokens from this new accounts i receive info my account is banned

 

[cardboardbag]

You should try contesting the purchase with your bank if possible. You paid for a service that Chaturbate withheld at their discretion, without offering a refund, so you would have a pretty strong argument to get the money charged back.

 

[Vixxen81]

You should try contesting the purchase with your bank if possible. You paid for a service that Chaturbate withheld at their discretion, without offering a refund, so you would have a pretty strong argument to get the money charged back.

That will ensure a permanent ban from the site. Chargebacks are no-no's (financially speaking) to the highest degree in this industry.

 

[dejv07]

I contacted with support team chaturbate and they first unlocked my account and after that they give me refund so im appreciate them for this they really help me

 

[punker barbie]

Hello @dejv07 I have confirmed that the support team has responded to your inquiry. Ticket #23289743

 

[Slapstick]

You are right, I don't know, but this is how he worded it:

Ah, I missed that bit in his follow up post. In the original post he just said "other account".

That will ensure a permanent ban from the site. Chargebacks are no-no's (financially speaking) to the highest degree in this industry.

True, but if he was going to be perma-banned anyway... but, it turns out everything worked out in the end.

I contacted with support team chaturbate and they first unlocked my account and after that they give me refund so im appreciate them for this they really help me

Thanks for the follow up and letting us know the resolution. I sort of thought CB would make good as I've had nothing but positive experiences with support on the few occasions I had to contact them.