Unable to send/cash-out tokens. Support is silent!

[herbalsomml]

Hello, my nickname is herbal_sommelier.

On December 12, I found that I couldn't cash-out my tokens or tip someone, so I created a support ticket.

However, it's been almost 6 days and I still haven't received a response.

It would be great if you could respond, x-mas is coming soon, my rent is coming, and I'm also very worried about my account - I've been streaming on chaturbate for 3 years now, and it would be a great tragedy for me if my account gets locked...

 

[herbalsomml]

It's just really long. No information for so long. Your money is simply being held back, essentially.

And it loses all sense to stream on this platform, as I have no guarantee that I will ever be able to get the tokens I have earned

 

[herbalsomml]

This is the longest break I've ever taken in my entire streaming experience on chaturbate lmfao

 

[MaLiNka__]

And it loses all sense to stream on this platform, as I have no guarantee that I will ever be able to get the tokens I have earned

I hope you will still be able to withdraw your money. But to be honest I lost trust in Chaturbate after my case. And the more I read posts here, the more my distrust grows. I can't say that all situations are unfair. Of course there are some well-deserved bans, but some situations are as absurd as possible.

For example, in your situation, I really don't understand. If someone sent you some amount from a suspicious account and they are investigating it (that's normal), but why not seize this amount? Why can't you withdraw the rest?

And in general, if people are still able to steal tokens and hack accounts, isn't this a problem with the site's security? Why is this responsibility shifted to models?

In order to avoid being hated again, I would like to emphasize Except in cases where the model agrees to such schemes. I'm not sure that anyone would ever consciously do this, but still.

When you first mentioned this, I remembered receiving a similar message many years ago. Something like cashing out tokens for a percentage. But there was no double protection back then, and I heard about people buying tokens from third party sites. But most often it was to steal your money, but you did not receive any tokens. One of the members told me about this. Although, to be honest, I didn’t attach any importance to it at the time.

 

[herbalsomml]

It's me last month:

 

[KingMarti]

@punker barbie I feel like an email update would go a long way even if it's just to say it's still being looked into as going long periods while waiting for a reply can often seem like the ticket has been forgotten about.

 

[punker barbie]

@herbalsomml Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[herbalsomml]

@herbalsomml Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

Chaturbate support:

 

[MaLiNka__]

@punker barbie I feel like an email update would go a long way even if it's just to say it's still being looked into as going long periods while waiting for a reply can often seem like the ticket has been forgotten about.

They never do anything like that...

 

[herbalsomml]

It's a month tomorrow. I'll buy a cake.

 

[cbhours]

It's a month tomorrow. I'll buy a cake.

Yeah this will be the longest fraud investigation I've seen, I wonder if that department was closed for the holidays.

 

[KingMarti]

They never do anything like that...

Except they did, punker replied directly after my message.

 

[herbalsomml]

Yeah this will be the longest fraud investigation I've seen, I wonder if that department was closed for the holidays.

I've already let this site go. god bless onlyfans and flirt4free.

 

[MaLiNka__]

Except they did, punker replied directly after my message.

Actually, no. I'm not talking about the answers on this forum. I'm talking about communicating with you via email. Not everyone knows about this forum, and often people come here after a long wait for a response from Chaturbate. I'm talking about a direct answer. In fact, the replies from the representative here do not contain any information. (this is normal because according to the rules they can only discuss this with you).

So my answer remains the same. They never do that. Information about the progress of your case, or any communication with you during the investigation process to your email.

 

[AudriTwo]

zero response can still be a response.


i see malinka is still putting a lot of energy into arguing about a site that doesn't want them.

 

[herbalsomml]

anniversary

 

[MaLiNka__]

zero response can still be a response.


i see malinka is still putting a lot of energy into arguing about a site that doesn't want them.

A zero answer is never an answer, When it comes to your assets/money.

This is not a dispute. But an answer to a specific question. If you pay attention to the first message (to which the answer followed). It was about an email message, not a reply on this forum.

As for the energy waste, I'm following this thread because I'm interested in how the situation ends. I think the same as other people who comment here.

 

[herbalsomml]

They also disabled the ability to interact with tokens on my other account and on my friend's account, which I logged into once to help him figure out how to convert tokens (i.e. his account has no connection to me at all, other than the fact that I'm logged into it)

Now the total amount of money blocked is over 3000 dollars. And they still ignore me, my viewers as soon as they mention my nickname and my friend.

 

[herbalsomml]

From now on, I consider it a robbery, lol

 

[herbalsomml]

I understand if they blocked only my accounts or accounts to which I sent tokens (I still don't understand why, as I still haven't received an answer to this question and probably never will). But blocking other people's accounts because they were logged in from my computer is terribly unfair to the owners of those accounts (who gave their consent to log in to their account and were with me at that moment).

 

[AmberCutie]

I understand if they blocked only my accounts or accounts to which I sent tokens (I still don't understand why, as I still haven't received an answer to this question and probably never will). But blocking other people's accounts because they were logged in from my computer is terribly unfair to the owners of those accounts (who gave their consent to log in to their account and were with me at that moment).

I imagine if they're investigating your account for fraud, they'd ban any others associated with you just in case.

That's likely also why they're withholding ALL of your funds, not just the one transaction, just in case they find you've been in cahoots with someone in some token/cashout scheme.

Not saying it's right, just taking stabs at the "why" of it all.

 

[cbhours]

They also disabled the ability to interact with tokens on my other account and on my friend's account, which I logged into once to help him figure out how to convert tokens (i.e. his account has no connection to me at all, other than the fact that I'm logged into it)

Uh I've never seen them do that, is there something else you might be missing? Did they ever send you tokens? Did you help them cash tokens? Did they have anything suspicious happen to them?

 

[herbalsomml]

I imagine if they're investigating your account for fraud, they'd ban any others associated with you just in case.

That's likely also why they're withholding ALL of your funds, not just the one transaction, just in case they find you've been in cahoots with someone in some token/cashout scheme.

Not saying it's right, just taking stabs at the "why" of it all.

I'm honestly trying to figure that out, too.
I understand that they can hold all my money while they investigate. but holding other people's money is weird.
So webcam studios would keep all the models out of money just because of one model?

 

[herbalsomml]

Uh I've never seen them do that, is there something else you might be missing? Did they ever send you tokens? Did you help them cash tokens? Did they have anything suspicious happen to them?

I only cashed my tokens

 

[cbhours]

So webcam studios would keep all the models out of money just because of one model?

Nope, not even if they work from home and share a computer.....unless it's a new policy but chances are high there's some other link there. Do your tippers know him and perhaps whoever sent you the fraudulent tokens also tipped him?

 

[herbalsomml]

Nope, not even if they work from home and share a computer.....unless it's a new policy but chances are high there's some other link there. Do your tippers know him and perhaps whoever sent you the fraudulent tokens also tipped him?

doubtful

 

[herbalsomml]

I'm just waiting for it to be over.
I've already resigned myself to the fact that I won't be returning to this platform - it's unlikely that they'll decide to unblock me after such a long wait.
But I'm just curious to know what this has to do with it.

 

[MaLiNka__]

I'm honestly trying to figure that out, too.
I understand that they can hold all my money while they investigate. but holding other people's money is weird.
So webcam studios would keep all the models out of money just because of one model?

Actually I have seen similar topics here. When something happened at the studio with one model, after which the studio could not cash out the funds. I think they said that models could continue to work (receive tokens) but could not cash out. So yes, such situations did take place.

I also remember a story when a girl added the details of another person (for withdrawing funds), I think it was Paxum. After some time, that person got blocked on Chaturbate (I'm not sure if she knew about it). But everything was fine with her account until she cashed out the funds. This is when the problems started. The funds were eventually confiscated because someone had gained access to her account, although, as she claims, No one had access, and she entered the details herself. And all the necessary documents. Permanent ban on chaturbate and confiscation of funds.

So if you follow this logic, maybe your friend could also get into trouble if your account does get blocked.

But your case is truly the longest I have ever heard of. I mean, the representative here told you that they received your message and are looking into it.

Of course there were situations that lasted longer, but only because no one was doing it for a long time. (Ignoring messages).

 

[MaLiNka__]

I'm just waiting for it to be over.
I've already resigned myself to the fact that I won't be returning to this platform - it's unlikely that they'll decide to unblock me after such a long wait.
But I'm just curious to know what this has to do with it.

You never mentioned before what amount we were talking about. Now I understand your condition much better.
I I really hope that everything ends well for you.

 

[cbhours]

Actually I have seen similar topics here. When something happened at the studio with one model, after which the studio could not cash out the funds. I think they said that models could continue to work (receive tokens) but could not cash out. So yes, such situations did take place.

Show us, was it a situation where they broadcasted off the master account or was it one of those "fake" studios where they manually transfer the tokens?

So if you follow this logic, maybe your friend could also get into trouble if your account does get blocked.

He said his account had no connection to him at all I dont think he shared payment method.

 

[cbhours]

I just thought of something @herbalsomml did you tip someone with your tokens that you received shortly before your token freeze?