URGENT account takeover - no access to my account or registered email

[OnlyNora]

Hi @punker barbie,

I hope you can help me with an urgent issue with my Chaturbate account.

My username is OnlyNora.

Third parties have taken control of both my Chaturbate account and the email address associated with it, so I have no access to the account and cannot recover it myself.

I contacted Chaturbate Support almost two days ago from a new secure email address. I received an automated response asking for my username, which I provided, but I haven't received any further response. I was not given a ticket number.

I am particularly concerned because these people may still have access to my earnings and payout settings.

I am the verified performer on the account and am ready to complete any identity verification required.

Could you please help escalate my case to Chaturbate Support/Security?

Thank you so much for your help.

P.S. I would also greatly appreciate it if my upcoming payouts could be temporarily placed on hold while my case is being reviewed, so that the funds are not paid to the third parties currently controlling my account.

 

[OnlyNora]

Hi @punker barbie,

I’m sorry for being so persistent. I’m just very worried about the funds currently in my account. My former colleague still has control of both my OnlyNora account and the email address associated with it, while I have access to neither.

There is only about a day and a half left before the tokens are converted, so could you please temporarily freeze the payouts on my account until my case has been reviewed?

I would really appreciate your help. Thank you so much!

 

[OnlyNora]

One important clarification: if a payout has already been initiated but has not yet been sent, could you please place it on hold as well, if possible?

Thank you so much!

 

[SCRIPTA]

Assuming the studio created the account, or you voluntarily relinquished control of your own created account to a studio, that would ordinarily be considered a studio account. However, account ownership/control is ultimately determined by the platform's policies and account records.

 

[punker barbie]

Hello @OnlyNora Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[punker barbie]

@OnlyNora I have confirmed that the support team has responded to your inquiry. Ticket #25933235