my conversation with FCP support
me: i wanted to ask how long should i wait until i can access my funds
[08:51:09 AM]Matias: I'm really sorry that you are having such a terrible experience with this service.
[08:51:19 AM]Matias: I know that you need to use your funds
[08:51:33 AM]Matias: And it's completely understandable that you feel this way
[08:51:41 AM]Matias: In your shoes i will be the same, if not worse
[08:51:48 AM]Matias: Let me check what i can do for you
[08:53:20 AM]Matias: I'm here for you
[08:53:23 AM]Matias: A moment please
[08:56:29 AM]Matias: I know that from a very long time you where having issues with the funds in your account.
[08:56:54 AM]Matias: And we are starting to solve the card issues.
[08:57:01 AM]Matias: I want to give priority to your case
[08:57:11 AM]Matias: Because you were waiting for a really long time
[08:57:19 AM]Matias: And because you are a valuable customer to us.
[08:58:20 AM]Matias: Look, i will be completely honest with you.
[08:58:32 AM]Matias: I don't want to provide you with an exact day
[08:59:00 AM]Matias: And i will try to have it solved by next week. I will expedite it as much as possible
[08:59:22 AM]Matias: I will try to move your case as fast as possible
[08:59:45 AM]Matias: I am really sorry that i cannot assist you right away
[09:00:29 AM]Matias: i will try to have this issue solved
[09:00:45 AM]Matias: Understand that i dont want to provide you false promise, but i want to assist you.
[09:00:55 AM]Matias: I will expedite it for you.
[09:03:35 AM]Matias: I want to assist you, so you have your funds allocated in your card
[09:03:38 AM]Matias: As it should be
I noticed that their robots go in a short circuit melt down if you ask questions like "Why did Payoneer/FCP move all non-adult accounts away from their partner Choice Bank just 2 months ago and not their adult-related accounts who now have their funds frozen".




