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ID is not valid. Reason: This person is already age verified.

Discussion in 'Chaturbate' started by William Zhu, Jul 3, 2018.

  1. William Zhu

    Joined:
    Jul 3, 2018
    Messages:
    1
    I got banned for broadcasting because they think i'm underage. When i try to verifying myself with ID and proof they gave me this result which wouldn't make sense because this is my first time doing this. Please help, thanks
     
  2. punker barbie

    punker barbie Chaturbate.com
    Industry Representative

    Joined:
    Sep 1, 2011
    Messages:
    416
    Can you please provide your CB user name so I can check your account with Support, William? ACF forum is not a part of CB, so without your user name for CB, I can't access information concerning your question. Thank you for your help.
     
    • Like Like x 1
  3. switch2you

    Joined:
    Jul 4, 2018
    Messages:
    2
    hey hi i got my age verification done 2 days back and today when i was in pvt my id got ban , can you help me @punker barbie ,my user name is switch2you
     
    #3 switch2you, Jul 4, 2018
    Last edited by a moderator: Jul 4, 2018
  4. afrodit

    Joined:
    Apr 16, 2018
    Messages:
    4
    hello good day, I'm the user: scarlett_shelby

    I just sent my documents for age verification, but they ask me for a passport, bear in mind that I am a Colombian citizen and it is from Colombia that I transmit, I sent my Colombian citizenship card certifying that I am legally of age in my country Colombia , please help me to verify that everything is in order. I will be attentive to your answer. help me @punker barbie , please


    thank you very much
     
  5. inchoftip

    Joined:
    Jul 9, 2018
    Messages:
    6
  6. punker barbie

    punker barbie Chaturbate.com
    Industry Representative

    Joined:
    Sep 1, 2011
    Messages:
    416
    Hi there! Your account is active now. Happy Chaturbating!
     
    • Like Like x 1
  7. luvlytitsxx

    Joined:
    Jul 17, 2018
    Messages:
    1
    Hi there! @punker barbie! I aswell am having problems with my account verification. My username is luvlytitsxx and it says I am already age verified. I am also from Colombia and have correctly uploaded my identification card multiple times, I am of legal age. Please help me
     
  8. punker barbie

    punker barbie Chaturbate.com
    Industry Representative

    Joined:
    Sep 1, 2011
    Messages:
    416
    Support tells me that you sent in one email concerning this and they responded that you are verified and not banned.... So please try logging in again. Thank you and happy camming!
     
  9. jasemont88

    Joined:
    Jul 28, 2018
    Messages:
    1
    Hello @punker barbie :)

    My user name is jasemont88 and I got banned because they think I’m underage as well. Just submitted the documentation requested but was denied due to me blocking out my address and drivers license number. It still shows the information requested (name, DOB, issue/expiration date). Do I need to resubmit w/o edits or is there anything you can do? Thank you!
     
  10. punker barbie

    punker barbie Chaturbate.com
    Industry Representative

    Joined:
    Sep 1, 2011
    Messages:
    416
    Thank you for asking. All IDs must be submitted with no editing for age verification.
     
    • Like Like x 1
  11. meluka

    Joined:
    Aug 12, 2018
    Messages:
    2
    Hi @punker barbie I tried sending in my ID pictures and I was told my account was already approved which it has not been yet and is also still banned. I tried sending a few emails but have not been answered yet so I thought I'd post here for help.
     
  12. Deedee143

    Joined:
    Aug 25, 2018
    Messages:
    1
    Hey @punker barbie the same thing has happened to me and i receive no email back when i tell then what has happened my account name is bbwgirl1998 and i have submitted photos over and over but it says couldnt verify because my id and age were already verified can you help me please
     
  13. AmberCutie

    AmberCutie ACF Owner & Admin. (I don't work for CB.)
    Staff Member Cam Model

    Joined:
    Mar 1, 2010
    Messages:
    22,081
    I've said this so many times now, but this has GOT to be an error on CB. It blows my mind that someone could fail verification for already being verified, lol. IT MAKES NO SENSE!
     
  14. roydz

    Joined:
    Jan 3, 2013
    Messages:
    234
    This happens when someone has been verified on the account, but then another member of staff has looked at the ID and its been determined that the ID is not clear enough so they've asked for re-verification but without taking the old ID off the system.
     
  15. AmberCutie

    AmberCutie ACF Owner & Admin. (I don't work for CB.)
    Staff Member Cam Model

    Joined:
    Mar 1, 2010
    Messages:
    22,081
    In an ideal world, the notification would say something like "The previously submitted ID was unclear or invalid, please try again" instead of "lulz you're already verified but not really haha!"

    I joke but the ultimate point is that this system is broken. :) I'm sure you agree.
     
    • Like Like x 1
    • Agree Agree x 1
  16. shapman88

    Joined:
    Mar 11, 2015
    Messages:
    92
    You are not wrong.
     
  17. Dan Epstein

    Joined:
    Nov 7, 2016
    Messages:
    1,799
    ID’s can be required again in a routine check up, and not just in adult broadcasting. No one likes enhanced due diligence, but it can happen, and not as a rarity.
     

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