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Streamate question/answer and general information

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It would be nice to have threads for everyone that can't get into model's only to get information on how to cam on Streamate more effectively.
So here we are!
Share any information about camming on Streamate.com or ask questions related to camming on SM here!

Important links of note:

https://www.camgirlwiki.com/wiki/Streamate <this wiki has tons of info from wonderful women on this forum, please read it thoroughly!
https://twitter.com/StreamateModels <this is Vanessa, the in house recruiter. You should, if at all possible, sign up under her if you can. She isn't a studio, and doesn't take any money from you.
http://streamaterecruiting.com/ <This is the site that Vanessa uses to recruit. Use the form there to sign up. It is NOT a studio and is the same as joining directly from streamate.com, except Vanessa can answer questions in a pinch if you've exhausted all other avenues and still need a question answered.

Models, please add anything of note and feel free to ask questions!
 

GothHostess

Cam Model
Aug 12, 2019
96
161
21
Slytherin Common Room
Twitter Username
@ItsGothHostess
I know this won't happen since it's been asked a million times but I just wanna also add my request to approve when people want to start a private. I just missed out on an exclusive with a really good regular of mine who usually gets looooong shows because a random dude who turned out to be really pushy and demanding took me private.
 
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Catalina SM

Streamate.com
Industry Representative
Jul 19, 2018
154
222
33
Europe
streamatemodels.com
Twitter Username
@StreamateEurope
I don't have the new activity feed available yet, but I am opted in for new features. Is this just slow rolling out to some models or should I contact support?
It's a slow roll, but if you'd like to test it out, you can email support and ask them to enable it on your account.
 
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Trixxi_Love

Cam Model
Mar 10, 2021
148
195
16
Pacific NW
Twitter Username
@Trixxilove
Streamate Username
TrixxiLove69
ManyVids URL
https://www.manyvids.com/Profile/1004545680/Trixxi_love/
I know this won't happen since it's been asked a million times but I just wanna also add my request to approve when people want to start a private. I just missed out on an exclusive with a really good regular of mine who usually gets looooong shows because a random dude who turned out to be really pushy and demanding took me private.
I have also experienced the same situation several times!
 
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Alessandra Hart

Cam Model
Feb 19, 2020
75
66
21
USA
Twitter Username
@AlessandraHartX
MFC Username
AlesandraHart
Streamate Username
alessandrahart
Chaturbate Username
alessandrahart
ManyVids URL
https://www.manyvids.com/Profile/1003497735/AlessandraHart/
Clips4Sale URL
https://www.clips4sale.com/studio/152551/alessandra-hart
It's a slow roll, but if you'd like to test it out, you can email support and ask them to enable it on your account.
I see. I heard other models talking like it's a new feature, not a beta feature. Thank you.
 
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GoddessKaeli

Cam Model
Jul 21, 2012
595
1,457
143
42
USA
Streamate Username
GoddessKaeli
Do we get penalized in any way if we press the "stop show" button during a private? I never normally do it, but for some reason I've had more pushy customers than usual lately, so I finally pressed it for the first time yesterday.
Nope! As long as it's not a block session you can end the show, kick or block the member. No penalty whatsoever as I very frequently do all of those lol. I don't put up with bullshit, even if they are paying.
 
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GothHostess

Cam Model
Aug 12, 2019
96
161
21
Slytherin Common Room
Twitter Username
@ItsGothHostess
Nope! As long as it's not a block session you can end the show, kick or block the member. No penalty whatsoever as I very frequently do all of those lol. I don't put up with bullshit, even if they are paying.
Ahhhh brilliant, thank you! I don't feel like any of the bullshit customers are worth the time/money, so this is a game changer.
 
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thinkinboutit

Cam Model
Aug 22, 2019
994
2,059
31
I still can't correct my Lush settings :(
I have cleared all my cookies/cache and logged in and out of SM. The settings are jumbled up (look in the second collumn) and after trying to fix them, I cannot save because the button is greyed out. Is anyone else having this issue?

lushsettings30.5.JPG
 
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I still can't correct my Lush settings :(
There's a handful of different things to try out in the meantime, if you have a ticket open with Support and they haven't been quick to respond back.
I've had some problems with Lovense Connect + SMConnect in the past (but not this specific glitch) and here are some of the things I tried:
  • full restart of mobile phone and computer
  • clear cache/cookies on browser
  • try a different browser and/or device
  • uninstall/reinstall the Lovense Connect app, which should also unpair the QRcode Account on SMConnect so that it can be added fresh
  • make sure you're on the same wifi network as your computer (especially if you're used to using a VPN)
  • try re-naming your toy in the app to see if that updates in SMConnect, or if nothing changes at all
  • test the toy in Lovense Remote app too to confirm that it functions properly there. If there are any updates to the firmware for your toy, they should automatically happen there.
  • Reach out to Lovense's support team too and explain the things you've tried. No guarantees that they'll be able to solve the problem right away because their team didn't develop the software that SMConnect uses in conjuction with Lovense Connect.
    (The biggest tech issue I had was essentially resolved by the Lovense developers tho ☺️. They were able to test the bug on their end and work with SMConnect's team to update the firmware, so it's always worth a shot talking to Lovense too)
 
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ElektraDivine

Cam Model
Nov 17, 2020
179
456
16
Streamate Username
GoddessElektraDivine
Why has there been an increase in members asking to meet up? I keep getting asked for my location and when I tell people we can't give out personal details/meet up they're disagreeing with me and telling me the website says otherwise? Here's one from just now

1622454652001.png

He said he was on Live HD Cams - do they have some incorrect marketing material?
 
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He said he was on Live HD Cams - do they have some incorrect marketing material?
Live HD Cams is the new rebranding of PornHub Live. I haven't seen any ads for it out in the wild so I can't speak on what kind of tactics they're using, but I'd assume the guys are clicking through the "Models Nearby" link and just making assumptions
 
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Catalina SM

Streamate.com
Industry Representative
Jul 19, 2018
154
222
33
Europe
streamatemodels.com
Twitter Username
@StreamateEurope
Why has there been an increase in members asking to meet up? I keep getting asked for my location and when I tell people we can't give out personal details/meet up they're disagreeing with me and telling me the website says otherwise? Here's one from just now

View attachment 88460

He said he was on Live HD Cams - do they have some incorrect marketing material?
We do not provide any such info to customers anywhere on our whitelabels or black labels. It is possible that they come from dating sites adds, and that's why he was confused. :)
 
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Catalina SM

Streamate.com
Industry Representative
Jul 19, 2018
154
222
33
Europe
streamatemodels.com
Twitter Username
@StreamateEurope
I can't reach Streamatemodels.com... It's just loading and then "webpage can not be reached". Is this happening for all?
That was an outage on our end. It was resolved since then.
 
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Reactions: melanieoncam
Upvote 0
May 31, 2021
17
18
1
Hey everyone, did anyone get their bonus from the contest today but not their actual pay? I got my first pay last on June 4th so assumed I would be paid for last week at the end of this week, but only bonus was issued.
 
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thinkinboutit

Cam Model
Aug 22, 2019
994
2,059
31
Today a customer told me the site says my tip vibe is "disabled in premium chat" .
I've had lots of members tip me in private/exclusive... Including several after this customer left. My lush is definitely working!

Why would SM discourage customers from tipping? I'm assuming this person was either BS-ing or mistaken.
@Catalina SM would any of the white labels say something like this?
 
Upvote 0
Oct 5, 2016
1,145
1,399
163
Today a customer told me the site says my tip vibe is "disabled in premium chat" .
I've had lots of members tip me in private/exclusive... Including several after this customer left. My lush is definitely working!

Why would SM discourage customers from tipping? I'm assuming this person was either BS-ing or mistaken.
@Catalina SM would any of the white labels say something like this?

Not sure about normal privates but the tip buttons sometimes don't appear in exclusive block sessions it's been like that for over a year now. Normal exclusive don't have this issue. Was the person in a block with you?
 
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thinkinboutit

Cam Model
Aug 22, 2019
994
2,059
31
Not sure about normal privates but the tip buttons sometimes don't appear in exclusive block sessions it's been like that for over a year now. Normal exclusive don't have this issue. Was the person in a block with you?

No, it wasn't a block. Just exclusive.
People have tipped me during block sessions before. Very odd that the button would disappear sometimes.
 
Upvote 0

Catalina SM

Streamate.com
Industry Representative
Jul 19, 2018
154
222
33
Europe
streamatemodels.com
Twitter Username
@StreamateEurope
Today a customer told me the site says my tip vibe is "disabled in premium chat" .
I've had lots of members tip me in private/exclusive... Including several after this customer left. My lush is definitely working!

Why would SM discourage customers from tipping? I'm assuming this person was either BS-ing or mistaken.
@Catalina SM would any of the white labels say something like this?
It's in no one's advantage to discourage customers from spending as much as they want to. The icon indicating that the toy is connected is being shown on the member's end. If they see it otherwise, they should get in touch with our customer support or file a report to investigate.
 
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