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I am a trans woman and they closed my account on chaturbate

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Jan 19, 2024
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Buen día Good day my user is: CiaTranSex. I am an active model on the CB platform, I am also transgender and I Made Legally, the name change on my identity document, I contacted the support of this platform to ask for an update of my documentation and I supported it with photos of my current ID. Civil birth registration and the biometric test of my face with my document, they respond to me with a link where they tell me that there I must carry out the update or verification https://chaturbate.com/identity/ I entered the link and followed the steps found there. I took photos of my ID and took a photo from the link of my face. After 20 minutes, my account was banned.To which they respond that I am violating a rule by falsifying documents But my documentation is real, I need you to please help me with this issue Because in my country it is legal Just as in many countries it is necessary to modify the name on the identity document and it does not seem fair to me that they closed my account without just cause because I was doing what Support told me to do I appreciate your collaboration
 

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Hola @ciacam He confirmado que el equipo de soporte ha respondido a tu consulta. Boleto #23065817
HolaHello, yes, of course they responded to that case but even though I have assembled all my documents and attached the evidence that I only did what support reported They keep giving me the same information and they don't recover my account as I said before. It is legal in Colombia to make the name change
 
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