wrongfully banned

[probablynotgonnahappen]

Hello @punker barbie ,

Unfortunately and to my surprise i got banned a few days ago.
Did PVT shows in the morning, the same stuff i have literally done over a 100+ times over the course of 3+ years and when i logged in during the afternoon i was banned because i 'may have violated your terms of service'.
No further explanation given and no replies to my inquires to lift this ban or elaborate on it as i feel it is an unjust one and i cannot defend myself against it. also not in possession of a support ticket number as i've not received a reply, not to mention the thousands of dollars locked up in the account as of now that i cannot access.

I'm fully aware your banned/flagged words system, bot or algorithm is not perfect, which is understandable, since i have had wrongful warnings in the past like using banned substances even though i dont even drink or do drugs, i dont even drink coffee...

This is my job and actual income of which i live of and pays my bills with.
Please see to it that a pair of human eyes reviews the issue and not some bot or just a reply in general would be appreciated.

Thank you in advance and kind regards,

Probs

 

[supremebbxx]

Same ,i never got reply, banned no reason,my 926$ is stuck in acc

 

[punker barbie]

Hello @probablynotgonnahappen I have confirmed that the support team has responded to your inquiry. Ticket #22457193

 

[probablynotgonnahappen]

hey @punker barbie , not sure what you referring too but they have not responded to anything. unless you count the automated response to acknowledge receipt of my message.

I've received no explanation or message whatsover, still blocked and tokens still locked up

It looks like her i got an automated message too. Is there an actual way to be directly in contact with the support/customer service?

 

[probablynotgonnahappen]

@punker barbie