Technical issue that kicks me offline

[rosiered777]

@punker barbie hi there, I found some info to come here if we needed help with cb support. I've been having issues where my stream kicks me offline every like 5-10 minutes. What's really strange is I will still remain online for my viewers. They can hear/see me but it says I'm offline, all tips are listed as offline, the option to promote my room is unavailable, I stop getting viewers in, and sometimes it actually pushes me offline. I have tried literally everything imaginable and I was able to stream from another website with zero issues. This started out of nowhere around 3am Friday and has been giving me issues since. Nothing has changed internet wise and I have great up/download speeds. It won't let me accept privates and I'm losing quite a bit of money from this. I haven't heard anything back from support and this site is how I pay my bills. If someone could help I would greatly appreciate it!!

Account is rosieered777 and I believe the ticket number is R2K35Z-056XV

 

[punker barbie]

@punker barbie hi there, I found some info to come here if we needed help with cb support. I've been having issues where my stream kicks me offline every like 5-10 minutes. What's really strange is I will still remain online for my viewers. They can hear/see me but it says I'm offline, all tips are listed as offline, the option to promote my room is unavailable, I stop getting viewers in, and sometimes it actually pushes me offline. I have tried literally everything imaginable and I was able to stream from another website with zero issues. This started out of nowhere around 3am Friday and has been giving me issues since. Nothing has changed internet wise and I have great up/download speeds. It won't let me accept privates and I'm losing quite a bit of money from this. I haven't heard anything back from support and this site is how I pay my bills. If someone could help I would greatly appreciate it!!

Account is rosieered777 and I believe the ticket number is R2K35Z-056XV

I have confirmed that the support team has responded to your inquiry. Ticket #25677355

 

[rosiered777]

I have confirmed that the support team has responded to your inquiry. Ticket #25677355

Thank you! I got an email back from them almost immediately after you wrote this so whatever you did, thank you! I just responded with screenshots and a very detailed description. I am hoping they are able to figure it out quickly! I wanted to ask, if this an automated service still or am I dealing with a real person?

 

[rosiered777]

@punker barbie I did want to say also, I noticed some other girls having the same issue and I believe we're all in the South East USA so I'm wondering if it could be a server issue on your guys end? I don't want to send another email and have it pushed back but just wanted to add this tidbit of info!

 

[cbhours]

@punker barbie I did want to say also, I noticed some other girls having the same issue and I believe we're all in the South East USA so I'm wondering if it could be a server issue on your guys end? I don't want to send another email and have it pushed back but just wanted to add this tidbit of info!

Are you streaming with obs? U could just pick another server in obs

 

[katandcrown]

We were having issues [SC here] and switched from OBS to SplitCam. For the most part, it's been fine since with an audio hiccup here and there as it gets later in the stream / heavier traffic time in CB.

 

[rosiered777]

Are you streaming with obs? U could just pick another server in obs

I have sent a very lengthy and detailed email with screenshots to support that would be three paragraphs on here. It's not just me and it's not OBS. I have selected multiple servers within OBS and have tried streaming outside of OBS. I have spent probably 10 hours doing everything within my abilities and researching to get this to work. I believe it's CB servers in the SouthEast US because other cam girls are having the same issues and from the ones I can see, we're all in the same region of the US.