There are a lot of models here that can confirm their % and the payment hold they have (it has been done in models only spaces, people were confused when I told them I had a 21 day payment hold), it is also discussed at length on other sites. Now if these models tell me they are in fact on a 21 day hold then I'll admit I am wrong.
I have even had the opposite confirmed by support (who also confirmed that payment holds are set by region)
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(If what you said was true then the response would have been "We not not have 7 day hold for payments", or "the 21 days delay is standard for the site" because region is specifically mentioned it means that this is different for different regions )
and this info used to be on the FAQ blog style pages confirming 2 payment schedules.
In countries where models earn 35% and not 30% the payment hold is 7 days not 21 (a lot of models here were shocked when they found I was on a 21 day payment hold, because the majority are from the USA or the UK where they have a 7 day payment hold) , and recently the USA have access to daily withdraws.
Also, even if it's not % based (which it is, it has been discussed many times here in MO as well as the model section on other sites) saying it applies globally is incorrect and dis-proven by your sites quick faq.
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IMO you have now lost all credibility. You say the promo was communicated clearly but you have failed to accurately confirm the sites payment terms. This leads me to believe the complaint that the models in Brazil were mislead with the promotion is most likely true.
Also for the record the correct response should have been "I'll have someone look into it and review the messages" instead what you have done is just told all the models that felt they were mislead about the terms that of that agreement that they are either just not smart enough to understand them (which would mean it's overly complicated) or just flat out saying they lying and completely disregarded their concerns.
Also having a hard time believing this one since what you are implying is every other site is non compliant. if this was true then SM would not be the only site having a 21 day hold on earnings. The BS answer support gave me about models who earn 30% having to wait longer because they are in high risk area's for cc fraud was more believable. I have had many discussions with support about this since the faq page that had the info for the 7 day and 21day hold said if you meet requirements you could move from 21 to 7 day, unfortunately you hide the info relating to payments very well (proberly not intentional, just really really bad seo)
I am going to have to disagree.
Just going to clarify that these discussions with support were 1-2 years ago so the payment hold might now be applied to everyone accept the USA (clearly indicated on their faq) now and it could be that models were grandfathered into the 7 day hold, but even if that is true that is something that could have easily been addressed instead of out right denying that there is even a 7 day hold available to some. The responses by Catalina have shown that SM is more than happy to tell models they are lying when there is evidence to the contrary in a poor attempt to save face.